Teno Privacy Policy

Last updated: October 7, 2025

1. Information We Collect

Personal Information You Provide

We collect personal information you voluntarily provide when you register, use Teno, communicate with us, or engage with our services. This may include:

• Name
• Email address
• Username
• Payment information (processed securely via third-party providers such as Stripe)

Information Automatically Collected

When you use Teno, we automatically collect technical data to ensure secure and smooth operation of our services, including:

• IP address
• Device and browser information
• Operating system and language preferences
• Usage data (features used, pages visited, time stamps)
• Cookies and similar tracking technologies

2. How We Use Your Information

We process your information to:

• Create and manage your account
• Provide, maintain, and improve Teno services
• Respond to your inquiries and provide support
• Send administrative and promotional communications
• Protect users and the service from fraud or harm
• Comply with legal and regulatory obligations

3. Legal Bases for Processing

We process personal data based on:

• Your consent, which you may withdraw at any time
• Performance of contractual obligations
• Compliance with legal requirements
• Protection of vital interests
• Legitimate business interests balanced against your rights

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers who assist us in delivering Teno (under strict privacy contracts)
• Business partners in connection with mergers or sales
• Legal authorities when required by law

5. Cookies and Tracking

Teno uses cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences via your browser settings.

6. Data Retention

We retain personal information only as long as necessary for service provision, legal compliance, and legitimate business purposes. Typically, data is retained for no longer than three months after account termination, unless otherwise required by law.

7. Security of Your Information

We implement reasonable organizational and technical safeguards to protect personal data. However, no internet-based service can guarantee absolute security. Use Teno in secure environments.

8. Children’s Privacy

Teno does not knowingly collect data from children under 18. Minors must have parental consent. Accounts found to belong to children without consent will be deactivated and data deleted.

9. Your Rights

Depending on your jurisdiction, you may have rights including:

• Accessing and correcting your data
• Requesting deletion or restriction of processing
• Objecting to certain processing activities
• Withdrawing consent
• Opting out of sale or sharing where applicable

To exercise these rights, contact us at contact@useteno.ai.

10. Do-Not-Track

Currently, Teno does not respond to browser Do-Not-Track signals due to lack of uniform standards.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated revision date, and where required, notified to users.

12. Language Version

This Privacy Policy may be provided in multiple languages for your convenience. In the event of any inconsistency or ambiguity between the English version and other language versions, the English version shall prevail.

13. Contact Us

If you have questions or concerns about your privacy or this policy, please contact:

Lightsail Tech LTD
Email: contact@useteno.ai
Website: https://www.useteno.ai